OmniRetail Group: Resolving 45,000+ Daily Peak Inquiries with Autonomous WhatsApp Commerce
The Challenge
During seasonal festival promotions, OmniRetail experienced overwhelming ticket volumes exceeding 45,000 daily queries. Support wait times surged to 45 minutes, resulting in customer frustration, cart abandonment, and ₹18M in lost seasonal revenue. Legacy rigid chatbots failed whenever users typed conversational or Hindi/English mixed queries.
The BhavitramAI Solution
OmniRetail deployed BhavitramAI across WhatsApp Business Cloud and their web store. By integrating directly into their Shopify ERP and inventory database with deterministic AST SQL guardrails, the AI agent dynamically checks real-time tracking, processes order exchanges, recommends complementary SKUs, and executes seamless checkout natively inside WhatsApp.
"BhavitramAI transformed our peak season. We handled 45,000 inquiries daily without adding a single extra support agent, while our WhatsApp cart conversion jumped 4.2x. The fact that it never hallucinates order details gave our executive team complete peace of mind."